Shipping policy

United States Standard Shipping

Most standard shipments are sent through USPS. The specific service depends on the size and weight of your order.

Packages usually reach their destination in 3-7 business days, but occasionally take longer. Orders placed after 10 am Pacific Time may require +1 day to process. For example, orders placed after 10 am on a Friday may not be processed and shipped until the following Monday.

AUKEY currently only supports orders delivered to US mainland addresses.

We offer free shipping on all orders over $25.

Tracking Your Package

Shipping Confirmation

You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package here: https://tools.usps.com/go/TrackConfirmAction_input

This tracking information may take up to 12 hours to become available.

Issues With Tracking Info

We are always happy to help, but unfortunately, we only have access to the same tracking information you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at service@aukey.com

Lost Packages

AUKEY will not be responsible for any items damaged or lost during transit.

Any claims should be filed with the respective carrier.

If all else fails, please contact our support team directly for assistance at service@aukey.com